Return / refund policy

At Afanin Fatima, your satisfaction is important to us. We follow a transparent return and refund process in compliance with international payment standards.

1. Conditions for Returns & Refunds

A return or refund may be requested if:

  • The wrong product was sent by the merchant.

  • The product is defective.

  • The product was damaged during shipping.

  • The product has been tampered with.

2. Exclusions

The following items cannot be returned or refunded:

  • Customized or personalized items (including products with names or special designs).

  • Digital or downloadable products.

  • Gift cards.

3. Return & Refund Process

  • Customers must contact us within 7 days of receiving the order to request a return or refund.

  • To initiate a return, email us at afaninfatima@gmail.com with your order number and reason.

  • Returned products must be unused, in original packaging, and accompanied by proof of purchase.

  • Once the returned item is received and inspected, we will notify you regarding approval.

4. Refund Timeline

  • Refunds will be made onto the original mode of payment only.

  • Refunds will be processed within 10 to 45 days, depending on the issuing bank of the credit card.

  • Shipping and handling fees are non-refundable, except in cases where the product was defective, damaged, or incorrect.

5. Exchanges

  • Exchanges are available only if the product is defective, damaged, or incorrect.

6. Contact Information

If you have any questions about our return and refund policy, please contact us: